MTN NIGERIA RECRUITMENY 2010

MTN NIGERIA VACANCIES
JOB TITLE: NSMC ENGINEER-VASDEPARTMENT: NETWORK GROUPLOCATION: LAGOS
JOB DESCRIPTION:Hands-on resolution of subscriber problems on the IN, Prepaid, and VAS Nodes or platformsKeep systems logs and perform back-ups.Verify systems problems and provide Front Office support to Customer Relations, System Planning, IS and Third Party CustomersDetect, Analyze and isolate Faults on all IN, Prepaid, and VAS Nodes or platformsInitiate preventive and corrective action to systems support nodes.Manage status and performance of the intelligent network elements.Perform daily maintenance on the IN Nodes/ Prepaid/ VAS nodes Prepare reports on such faults and communicate resolution to appropriate units.Escalate unresolved faults/problems to appropriate unit as necessary.Manage the technical help line for the NSMCEscalate other faults to appropriate units and follow up to ensure timely and proper resolution.Investigate and resolve all Roaming Customer problems, Charging and Customer queriesCompile/distribute reports/information on a daily/weekly/monthly basis to NWG management
JOB CONDITIONS: Normal MTNN working conditions. Shift based work (24/7/365)REPORTING TO: NSMC Coordinator
REQUIRED SKILLS:4 years work experience comprising:2-3 years experience in ICT environment, preferably in a telecommunications company.Experience working with UNIX, Solaris and Oracle
EMPLOYMENT STATUS: PERMANENT
QUALIFICATION:First degree in a numerate discipline preferably engineering or computer science Solaris & Oracle added advantage UNIX certification
This vacancy expires on 12/2/2010
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