Monday, May 16, 2016

IT Support Officer

Roles and Responsibilities
What will the job holder be expected to achieve:
  • Maintain and support the BHCs IT platform including both Software and Hardware
  • Liaise with the UK IT Helpdesk teams and other third parties to assist in resolving problems.
  • Operate as the BHC Abuja IT Team Leader and directly line manage all Deputy IT Support Officers (DITSO’s).
  • Provide a focal point for users IT related queries.
  • Monitor the IT shared mailbox to ensure all problems are resolved in a timely fashion and to the IT teams SLA’s.
  • Help ensure the security of IT systems and report any potential breaches of security.
  • Support and maintain support and maintain a variety of services to include VOIP telephony, data and video conferencing services
  • Support the BHC Unclassified Internet and its infrastructure.
  • Assist with provision and support of BHC supplied mobile phones, wireless network and wireless devices
  • Ensure established processes for IT support are followed at all times.
  • Provide IT support to remote users and 3rd party customers.O
  • Complete the IT Audit in line with FCO guidelines.
  • Act as a budget monitor for the IT Team.
  • Provide support for the BHC SharePoint website as a Power User.
  • Perform annual Staff Appraisal for managed team.
  • Act as backup staff for external internet service providers.
  • Assist with any other ad-hoc IT related tasks within the High Commission
Essential Qualifications and Experience:
  • Previous experience in using Microsoft Vista, Microsoft Office 2007, Windows Network, Windows 10, Office 365, IP networking, Internet and Intranet, VIOP technologies, Users Helpdesk Support as well as training users
  • Desirable Qualifications and Experience:
  • Recognized IT qualification is desirable
  • Required Competencies:
  • Changing and Improving, Making Effective Decisions, Collaborating and Partnering, Managing a Quality Service
British High Commission
Employment type: 
Full time
Required degree level: 
Bachelor's degree

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