Roles and Responsibilities
What will the job holder be expected to achieve:
Essential Qualifications and Experience:
- Maintain and support the BHCs IT platform including both Software and Hardware
- Liaise with the UK IT Helpdesk teams and other third parties to assist in resolving problems.
- Operate as the BHC Abuja IT Team Leader and directly line manage all Deputy IT Support Officers (DITSO’s).
- Provide a focal point for users IT related queries.
- Monitor the IT shared mailbox to ensure all problems are resolved in a timely fashion and to the IT teams SLA’s.
- Help ensure the security of IT systems and report any potential breaches of security.
- Support and maintain support and maintain a variety of services to include VOIP telephony, data and video conferencing services
- Support the BHC Unclassified Internet and its infrastructure.
- Assist with provision and support of BHC supplied mobile phones, wireless network and wireless devices
- Ensure established processes for IT support are followed at all times.
- Provide IT support to remote users and 3rd party customers.O
- Complete the IT Audit in line with FCO guidelines.
- Act as a budget monitor for the IT Team.
- Provide support for the BHC SharePoint website as a Power User.
- Perform annual Staff Appraisal for managed team.
- Act as backup staff for external internet service providers.
- Assist with any other ad-hoc IT related tasks within the High Commission
Essential Qualifications and Experience:
- Previous experience in using Microsoft Vista, Microsoft Office 2007, Windows Network, Windows 10, Office 365, IP networking, Internet and Intranet, VIOP technologies, Users Helpdesk Support as well as training users
- Desirable Qualifications and Experience:
- Recognized IT qualification is desirable
- Required Competencies:
- Changing and Improving, Making Effective Decisions, Collaborating and Partnering, Managing a Quality Service
Organization:
British High Commission
Location:
Abuja
Employment type:
Full time
Required degree level:
Bachelor's degree
